FREQUENTLY ASKED QUESTIONS

  • General inquiries: info@plexedcustoms.com

    Media/press: +351934398199 (Whatsapp)

  • Size 1 fits a height of 170-180 cm and a weight of 70-83 kg.

    Size 2 fits a height of 178-190 cm and a weight of 80-90 kg.

    Please note that these are approximate measurements based on common bodу types. The fit may be looser at the minimum end of the range and more classic at the maximum end.

  • We accept most debit and credit cards and Apple Pay, please refer to our checkout to see payment options.

  • We use DHL, FedEx and UPS to ship to most places, including Europe, UK and Ireland, and USA. If you aren’t sure about your particular location please drop us a letter at info@plexedcustoms.com

    - If your country is not listed, we may be able to arrange special shipping upon request. Please contact us at info@plexedcustoms.com

    - All taxes and duties are the responsibility of the buyer.

    - Orders from European Union countries are exempt from import taxes.

  • Once item(s) are received and inspected, we will return your funds within 4 weeks, depends on bank’s policy.

    To start the return process please contact us at info@plexedcustoms.com and make sure to include your order number. If your return is accepted, and the return conditions have been met, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the return shipping costs are the responsibility of the buyer.

  • We recommend taking a picture of before and after opening your package. Inform us immediately at info@plexedcustoms.com after you have received your item and we will make sure to look into it and resolve the issue.